Returns & Exchanges
At Runo Plants, we want you to love your new greenery; if your plant arrives damaged or doesn't thrive within the first 30 days, we are committed to making it right. Please note that due to the perishable nature of live plants, we offer replacements or store credit to ensure your home remains a vibrant sanctuary.
Document the Condition
Take clear photos of the plant and its packaging within 48 hours of delivery, especially if there is visible damage or health concerns.
Contact Our Plant Care Team
Email our support team with your order number and the photos; our experts will assess the plant's health to determine if a replacement is necessary.
Receive Authorization
Once your request is reviewed, we will send you a Return Merchandise Authorization (RMA) or confirmation for a complimentary replacement shipment.
Eco-Friendly Disposal
In most cases involving live plants, we do not require you to ship the item back; we will provide instructions on how to compost or revive the plant instead.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing